Question 1

What areas do you serve?

Accepted Answer

We serve the entire Lower Mainland and Fraser Valley including Vancouver, Burnaby, Surrey, Coquitlam, Port Coquitlam, Port Moody, Richmond, New Westminster, Delta, Langley, Maple Ridge, North Vancouver, Abbotsford, Chilliwack, Mission, Pitt Meadows, Hope, Kent, and Harrison Hot Springs. Based in Langley, we can typically reach most locations within 30-60 minutes.

Question 2

Are you licensed and insured?

Accepted Answer

Yes, ERG Electric Ltd. is a fully licensed BC electrical contractor (License #LIC-00214889). Owner Will Edge holds a Class B FSR Master Electrician certification. We carry comprehensive general liability insurance and full WorkSafeBC coverage. All our electricians are certified journeypersons. You can verify our license on the Technical Safety BC website.

Question 3

Do you offer free estimates?

Accepted Answer

Yes, we provide free estimates for most electrical projects. For larger jobs, we'll visit your property to assess the scope of work and provide a detailed written quote. For smaller jobs, we can often provide estimates over the phone based on your description.

Question 4

What are your hours of operation?

Accepted Answer

Our regular business hours are Monday through Friday, 8 AM to 5 PM. However, we offer 24/7 emergency electrical service for urgent situations. If you have an electrical emergency outside business hours, call us and we'll dispatch a technician as quickly as possible.

Question 5

How do I schedule an appointment?

Accepted Answer

You can schedule an appointment by calling us at 778-237-2470 or by filling out the quote request form on our website. We'll work with your schedule to find a convenient time for service.

Question 6

How much do you charge?

Accepted Answer

Pricing varies depending on the type and complexity of the work. We provide upfront pricing before starting any job, so you'll know exactly what to expect. We never surprise you with hidden fees. Contact us for a free estimate on your specific project.

Question 7

Do you charge for estimates?

Accepted Answer

Most estimates are free. For complex projects requiring detailed assessment, there may be a diagnostic fee which is typically applied toward the cost of work if you proceed. We'll always let you know in advance if any fee applies.

Question 8

What payment methods do you accept?

Accepted Answer

We accept literally everything - cash, cheque, e-Transfer, Visa, Mastercard, American Express, and debit. Payment is typically due upon completion of work. For larger projects, we can arrange progress payments or other arrangements that work for you.

Question 9

Do you offer financing?

Accepted Answer

For larger projects like panel upgrades or whole-house rewiring, we can discuss payment arrangements. Contact us to discuss options for your specific situation.

Question 10

What qualifies as an electrical emergency?

Accepted Answer

Electrical emergencies include: burning smell from outlets or panels, visible sparking, complete power loss (when neighbors have power), exposed wiring, electrical shock incidents, buzzing/crackling sounds from electrical components, and any situation where you feel unsafe. When in doubt, call us—we'd rather assess a non-emergency than have you risk a fire or injury.

Question 11

How quickly can you respond to emergencies?

Accepted Answer

Super fast. For true emergencies, we aim to be on-site within the hour in most Lower Mainland areas. Response times may vary based on location, traffic, and current demand. When you call, we'll give you an estimated arrival time and keep you updated.

Question 12

Is emergency service more expensive?

Accepted Answer

Emergency and after-hours service does carry a premium rate due to the urgent nature and timing. However, we always provide upfront pricing before beginning work, so you can make an informed decision. Safety should never be compromised due to cost concerns.

Question 13

What should I do while waiting for an emergency electrician?

Accepted Answer

If safe to do so, turn off power at the main breaker. Do not touch any damaged electrical components. Keep family members and pets away from the affected area. If you smell burning or see smoke, evacuate and call 911 first, then call us.

Question 14

Do you work on residential and commercial properties?

Accepted Answer

Yes, we provide both residential and commercial electrical services. Our team is experienced with single-family homes, condos, townhouses, apartments, offices, retail spaces, restaurants, and light industrial facilities.

Question 15

Can you install an EV charger at my home?

Accepted Answer

Absolutely! EV charger installation is one of our specialties. We install all major brands including Tesla, ChargePoint, Grizzl-E, and more. We'll assess your panel capacity, recommend the best charger for your needs, handle permits, and complete a professional installation.

Question 16

Do you handle electrical panel upgrades?

Accepted Answer

Yes, panel upgrades are a core service. Many older homes have 60A or 100A panels that can't handle modern electrical demands. We upgrade panels to 200A (or higher if needed), ensuring your home can safely power all your appliances, EV chargers, and future additions.

Question 17

Can you help with aluminum wiring?

Accepted Answer

Yes, we're experienced with aluminum wiring remediation. We can inspect your aluminum wiring, install approved connectors (COPALUM or AlumiConn), or recommend rewiring if necessary. This is important for safety and often required by insurance companies.

Question 18

Do you install generators?

Accepted Answer

Yes, we install both portable generator hookups (transfer switches) and permanent standby generators. We work with brands like Generac, Kohler, and Briggs & Stratton. We handle everything from sizing to permits to installation.

Question 19

Can you work on knob-and-tube wiring?

Accepted Answer

Yes, we can assess and replace knob-and-tube wiring found in older Vancouver homes. This outdated wiring system is a fire hazard and most insurance companies require its replacement. We'll provide options ranging from partial to complete rewiring.

Question 20

Do I need a permit for electrical work?

Accepted Answer

Most electrical work in BC requires a permit. This includes panel upgrades, new circuits, rewiring, and major installations. Minor repairs and like-for-like replacements typically don't require permits. We handle permit applications for all work that requires them.

Question 21

Who handles the permits?

Accepted Answer

We handle all permit applications on your behalf as part of our service. This includes submitting applications to your local municipality, scheduling inspections with Technical Safety BC, and ensuring all work passes inspection.

Question 22

What happens during an electrical inspection?

Accepted Answer

A Technical Safety BC inspector will examine the completed work to ensure it meets BC Electrical Code requirements. They check wiring methods, connections, grounding, and overall safety. We schedule inspections and are present to address any questions.

Question 23

What if work doesn't pass inspection?

Accepted Answer

It's rare, but if work doesn't pass inspection, we correct any issues at no additional cost and schedule a re-inspection. Our work is done right the first time, but we stand behind it regardless.

Question 24

How long does a typical job take?

Accepted Answer

Job duration varies widely. A simple outlet repair might take 30 minutes, while a panel upgrade typically takes 4-8 hours. Whole-house rewiring can take several days. We'll provide a time estimate when we quote your job.

Question 25

Do I need to be home during the work?

Accepted Answer

For most work, yes—someone 18 or older should be present. This allows us to discuss any findings, get approval for additional work if needed, and ensure you're satisfied with the results. For some ongoing projects, we can arrange access.

Question 26

Will there be a mess?

Accepted Answer

We take pride in leaving your home as clean as we found it. We use drop cloths, clean up all debris, and vacuum any dust created during the work. You shouldn't have to clean up after us.

Question 27

What if you find additional problems during the work?

Accepted Answer

If we discover issues beyond the original scope, we'll stop and discuss them with you before proceeding. We'll explain what we found, why it matters, and provide pricing for the additional work. You decide whether to proceed.

Frequently Asked Questions

General Questions

Pricing & Payment

Emergency Services

Services & Capabilities

Permits & Inspections

Scheduling & Process

Still Have Questions?