Privacy Policy

1. Introduction

ERG Electric Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our electrical services in the Lower Mainland, British Columbia.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and service address when you request a quote or schedule service.
• Service Information: Details about the electrical services you request, project descriptions, and photos you upload.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring websites.
• Device Information: Browser type, operating system, and IP address for security and analytics purposes.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our electrical services
• Respond to your inquiries and provide customer support
• Send you service updates, appointment reminders, and promotional communications (with your consent)
• Process payments and maintain records for warranty purposes
• Comply with legal obligations and protect our rights
• Analyze website usage to improve user experience

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website and conducting our business (e.g., payment processors, scheduling software).
• Legal Requirements: When required by law, court order, or government regulation.
• Safety: To protect the safety, rights, or property of ERG Electric Ltd., our customers, or others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• File a complaint with the Office of the Privacy Commissioner of Canada

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: